Privacy policy

1. Data we collect

Depending on how you use the platform, we process:

• Account data: email address, password (encrypted), name, role (owner or professional).
• Data about your pets: name, species, breed, date of birth, health information you enter.
• Booking data: appointments, professionals contacted, history, reviews.
• Technical data: IP address, device type, connection logs, needed to keep the service secure.
• Audience data: pages viewed, browser and device type, language and approximate location (country, region, city). It is collected without cookies, by a tool we host ourselves, and is not linked to your account. See the cookie policy for details.
• For professionals: professional information (registration number, company number, diplomas, practice address) for verification purposes.

2. Purposes and legal bases

• Providing the service (account creation, search, booking): performance of the contract.
• Measuring site traffic to improve it: legitimate interest. No data is passed to third parties and no advertising profile is built.
• Verifying the identity and qualifications of professionals: legal obligation and legitimate interest in trust.
• Sending you notifications about your appointments: performance of the contract.
• Ensuring security, preventing fraud and abuse: legitimate interest.
• Sending you marketing communications: only with your consent, which you can withdraw at any time.

3. Free service

The platform is currently free. We do not process any payment data (bank card) for using the service. Should a paid offer be introduced in the future, this policy would be updated and your consent obtained where the law requires it.

4. Pre-listed professionals (information under Article 14 GDPR)

To offer a useful service from launch, some professional profiles (for example vets) may be created from publicly available professional data (in particular public business listings and professional registers). These profiles only contain professional data: practice name, address, professional contact details and, where applicable, registration number.

The professional concerned is informed by email of the creation of their profile, the source of the data, the purpose (putting them in touch with potential clients) and their right to object. They can claim, edit or have their profile deleted at any time via the link in that email, or by writing to contact@petcareconnect.be. No sensitive personal data is processed and no text-message canvassing takes place.

5. Data sharing

When you book an appointment, the necessary information is shared with the professional concerned. We never sell your data. We use technical processors (hosting, email delivery) who act on our instructions and in compliance with the GDPR.

6. Retention

We keep your data for as long as your account is active, then for the applicable legal periods. You can ask for your account to be deleted at any time.

7. Your rights

You have the right of access, rectification, erasure, restriction, objection and portability. To exercise them: contact@petcareconnect.be. You can also lodge a complaint with the Belgian Data Protection Authority (APD/GBA), Rue de la Presse 35, 1000 Brussels.

8. Security and hosting

Your data is hosted in the European Union (Hostinger, serveur VPS (Union européenne)) and protected by appropriate technical and organisational measures (password encryption, access control, logging).

9. Changes

This policy may be updated. The date of the last update is shown at the top of this page.